Kendle Healthcare

We know that privacy is important to you and are dedicated to establishing and maintaining your trust. At Kendle Healthcare (Neil Kendle Healthcare Limited), we deeply respect your privacy and are firmly committed to safeguarding it as outlined in this Privacy Policy (referred to as the “Policy”). Our information gathering processes encompass data on individual healthcare professionals and their areas of expertise, derived from diverse sources.

Our processing of data is done in accordance with UK GDPR law and EU data protection principles.

We would like to take this opportunity to tell you how we collect your Personal Information, how we share it, and the options available to you in relation to the Personal Information we possess, including the ability to opt out of future processing.


  1. This Policy encompasses:

The categories of information we gather from our website.

Our methodologies for collecting, utilizing, safeguarding, and revealing this information.

Our data collection practices through third-party channels, both online and offline, as well as information collected via our Services or in correspondence such as emails and other electronic exchanges between you and us.

We urge you to carefully read this Policy to understand our procedures concerning your information and the manner in which we intend to handle it. If you disagree with our policies and procedures, you have the option to decline our Services by contacting us at and requesting to opt out.


  1. What We Collect and How We Collect It

To guarantee the delivery of an optimal customer experience, we will securely retain, utilize, and share Personal Information pertaining to you in strict adherence to this Policy. Personal Information refers to data that either identifies, pertains to, characterizes, alludes to, is reasonably susceptible to association with, or can feasibly be linked, either directly or indirectly, with a specific user, household, or device (“Personal Information”). Specifically, within the past 12 months, we have gathered the subsequent categories of Personal Information from individuals:


Category Examples Collected
Identifiers. Name, physical address, distinct personal identifier, nation of residence, digital identifier, email contact, account designation, phone number, medical expertise, and institution/workplace. YES
Biometric information. Genetic, physiological, behavioural, and biological traits, or patterns of activity utilized for generating a template or similar identifying information, encompassing but not limited to fingerprints, faceprints, voiceprints, iris or retina scans, keystroke dynamics, gait analysis, as well as sleep, wellness, or fitness data. NO
Internet or other similar network activity. The record of websites visited, search activities, and details regarding a user’s engagement with a website, application, or advertisement. YES
Professional or employment-related information. Job history or performance evaluations. YES
Geolocation data. Physical location or movement. NO
Sensory data. Sound, electronic, visual, heat-related, scent-related, or analogous data. NO
Inferences drawn from other Personal Information. Profile reflecting a person’s preferences, characteristics, predispositions, behaviour, attitudes, abilities, and aptitudes. YES


We acquire the aforementioned categories of Personal Information from the following sources:

      1. Directly from You: This occurs when you:
        • Register with our Services.
        • Place an online order.
        • Subscribe to our e-newsletters.
        • Share reviews or comments about our products.
        • Submit a job application.
        • Engage in communication with us, such as requesting information.
      1. From Third-Party Websites and Services: We may gather information about you from third-party websites, directories, subscription lists, and other sources, regardless of whether you are a Service subscriber.
      2. Directly and Indirectly from Service Activity: We collect information through your interaction with our Services, including automatically collected website usage details. For further insights into automated information collection, please consult the “Automated Information Collection” section below.


      1. Automatic Information Collection

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, to analyse trends, to administer Our Site, to track users’ movements around Our Site and to gather demographic information about our user base as a whole.


      1. How We Utilize Your Information

The information we collect, both from your inputs and automated means, serves multiple purposes, including but not limited to:

      • Fulfilling customer requests for information, products, and Services.
      • Safeguarding against security threats, credit risks, and fraudulent activities.
      • Providing effective customer service to our clientele.
      • Sharing your Personal Information with interested third parties, including pharmaceutical companies and other organizations within the life sciences industry (in accordance with your privacy preferences).
      • Contacting customers with special offers and relevant information, aligning with their privacy preferences.
      • Informing customers and prospective customers about their use of our Services.
      • Gaining deeper insights into customer needs and interests.
      • Enhancing the content, functionality, and user-friendliness of our Services.
      • Improving our Services and other Kendle Healthcare products.
      • Elevating the effectiveness of our marketing and promotional endeavours.
      • Fulfilling any other purposes specified in applicable privacy notices, click-through agreements, or other agreements between you and us.


      1. Sharing Your Information

We may disclose your Personal Information to third parties for various business purposes, which may include, in specific instances, the sale of your Personal Information to interested third parties such as pharmaceutical companies and other entities within the life science industry.

In the past 12 months, we have shared the following categories of Personal Information for one or more business purposes:

      • Identifiers
      • Internet or similar network activity
      • Professional or employment-related information
      • Inferences drawn from other Personal Information


We share your Personal Information for business purposes with the following categories of third parties:

      • Our affiliates
      • Pharmaceutical companies
      • Life science industry organizations
      • Third-party vendors who provide services enhancing our Services

Moreover, Kendle Healthcare may share your Personal Information with itself to enhance and improve other Kendle Healthcare products. Unless specified in this Policy, we do not share your information with third parties without your notice and consent, except in the following scenarios:

Legal Obligations:

      • When we reasonably believe that disclosure is required to comply with applicable laws, regulations, subpoenas, or court orders.
      • In response to duly authorized requests for information from law enforcement or other government authorities.
      • To investigate and prevent security threats, fraud, or other malicious activities.
      • In response to emergencies where we, in good faith, believe that disclosure is necessary to prevent the death or serious bodily harm to any individual or Company employee.


      1. Your Choices and Privacy Preferences

We are committed to providing you with relevant information tailored to your preferences. Whenever feasible, we will offer options for you to control the information we collect and manage your preferences related to such information.

For subscription-based services like email newsletters, we will allow you to make choices regarding the information you provide during data collection or at any time after receiving communication from us while subscribed. Please note that transactional or service-oriented messages, such as delivery confirmations, are generally excluded from these preferences, as they are essential for fulfilling your requests or providing goods and services and are not intended for marketing purposes.

We will not send you email newsletters or marketing emails unless you explicitly consent to receive such marketing information. After requesting to receive these emails, you may opt out at any time by clicking the “unsubscribe” link located at the bottom of each email. Please be aware that opting out or unsubscribing may affect other services you have requested from us, as email communication may be a requirement for certain provided services.


      1. Accuracy and Access to Your Personal Information

We are dedicated to ensuring the accuracy of your information. Our processes adhere to relevant data governance frameworks and legal mandates, facilitating precise data maintenance. We employ technology solutions designed to enhance information accuracy during both input and processing phases.


      1. Information Concerning Minors

We do not intentionally collect information from individuals under the age of 18. Our Services are not geared toward minors. We encourage parents and guardians to implement adequate safeguards to prevent minors from inadvertently sharing information online. If we become aware of any Personal Information collected from minors, we will take prompt measures to securely remove it from our systems.


      1. For Services Users or Visitors in the European Union (“EU”)

Under the General Data Protection Regulation (GDPR), individuals in the EU have specific rights concerning their Personal Information, or “personal data” as defined by the GDPR. For purposes of this Policy, the Company functions as a data controller. Any personal data collected from you is processed in the UK, subject to the terms of this Policy.

We process any personal data collected from you based on our legitimate business interests and the provision of our services to you. You have the right to withdraw your consent to our use of your personal data, as described below. We will retain your personal data only for the necessary duration to provide you with the information and services you have consented to, to adhere to legal requirements, and in accordance with the rights outlined below.

The entity responsible for your data is:

Name: Neil Kendle Healthcare Limited

Address: 5 Icen Mews, Dorchester, DT1 1BW

Email Address:

You can exercise the following rights, subject to identity verification, by reaching out to us as detailed below:

Access: To request a copy of the personal data within our Services databases, you may email us at

Automated Processing and Decision-Making: To halt the use of your personal data for automated processing, such as profiling, please email us at In your email, explain how you wish us to restrict automated processing of your personal data. If such restrictions are not feasible, we will inform you accordingly. You can then choose to exercise other rights under this Policy, including withdrawing your consent to the processing of your personal data.

Restrict Processing: To restrict the processing of your personal data, submit a request via email to In your email, clarify how you wish us to limit the processing of your personal data. If such restrictions are not possible, we will advise you accordingly. You can then choose to exercise other rights under this Policy, including withdrawing your consent to the processing of your personal data. We will ensure that such changes are communicated to trusted third parties where applicable.

Object to Processing: If applicable, you have the right to object to the processing of your personal data. Please submit your objection via email to

Portability: Upon request and when possible, we can provide copies of your personal data. You may submit your request via email to

Withdraw Consent: You can withdraw your consent to our processing of your personal data through the Services at any time by emailing us at Please include “WITHDRAW CONSENT” in the subject line of your email. Upon receiving your withdrawal of consent, we will acknowledge receipt, verify your identity, and cease processing your personal data. We will ensure that such changes are communicated to trusted third parties where applicable.

Submit Complaints or Questions: If you wish to raise a complaint regarding the handling of your personal data, please contact us as described below. If you reside in a European Union member state, you may also file a complaint with the supervisory authority in your country.


      1. Safeguarding the Information We Collect

We employ reasonable technical, administrative, and physical safeguards to protect your Personal Information against accidental loss and unauthorized access, use, alteration, and disclosure. However, we cannot guarantee 100% security. Please promptly notify us of any actual or suspected unauthorized use of your Personal Information.


      1. Changes to this Policy

This Policy outlines our current policies and practices regarding the information collected through the Services. We continuously enhance and expand the features, functionality, products, and services offered through the Services. In the event of any changes to this Policy, a revised Policy will be posted on this webpage, with the date of the modification indicated in the “Last Revised” section above. You can access this page from any of our webpages by clicking on the “Privacy Policy” link, usually located at the bottom of the screen.


      1. How to Reach Us

We value your feedback and opinions. To contact us regarding this Policy or your Personal Information, please email us at

Get in touch to find out what we do or a free 30 minute KOL consultation.